W. Sue Kithcart, Director, Clinical Business Op
In her role, Sue leads and manages daily practice administrative and clinical operations while overseeing and directing site managers to facilitate effective, efficient operational workflow, including development of objectives, policies, office budgets and identification of clinical performance targets, metrics and processes. In addition, she monitors and evaluates patient flow, wait times, access issues, productivity and trends to recommend appropriate actions. Sue received her Bachelor of Arts in Project Management from Malone University and has held administrative, consultative, contracting and management positions throughout Northeast Ohio.
Shalini Makkar, Pharm. D., Director of Performance Management
In her role, Shalini identifies and analyzes all processes and measurements to promote overall improvement of the quality of health services provided by physicians, administration, clinical informatics and staff. She oversees clinical quality activities, develops and implements mechanisms to ensure accurate reporting, dissemination of data and performance improvement and ensures an effective quality improvement culture throughout the organization. Additionally, Shalini is instrumental in the organization’s High Risk Care Management program, provides oversight of risk-based/shared savings models, and ensures compliance with CMS quality initiatives. Shalini is a graduate of Wayne State University, received her Doctorate of Pharmacy from Ohio Northern University and has held multiple positions as a pharmacist in Ohio and Michigan.
Michelle Miller, Director, Finance and Accounting
Michelle organizes, allocates and oversees financial statements for Unity Health Network physicians and performance program funding in addition to overseeing Premiere Medical Resources and Western Reserve Health System. She is responsible for all Accounts Payable preparation and is the primary contact for insurance coverage and external accounting firms. Michelle is a graduate of the University of Akron, where she earned a Bachelor’s of Science in Accounting, received her Masters of Healthcare in Administration from Ohio University and previously held multiple positions in Finance and Accounting with Premiere Medical Resources.
Carmen Natale, Director, Clinical Business Operations
Carmen Natale serves as the Director of Clinical Business Operations for Unity Health Network where he is responsible for the day to day operations, profitability and strategic planning of the specialty practice division. Carmen has over 20 years of healthcare experience and prior to joining Unity Health Network has held various Healthcare Leadership roles at Summa Health System in Akron Ohio, Cincinnati Children’s Medical Center and OhioHealth in Columbus Ohio. Carmen holds a Bachelor’s Degree from The Ohio State University in Columbus, Ohio and a Master of Science in Industrial Psychology from Springfield College in Springfield, Massachusetts. He also holds certificates in Executive Healthcare Management from Case Western Reserve in Cleveland, Ohio and has received certification as a Six Sigma Black Belt from Villanova University. Carmen is married to his wife Jennifer and has two children, Virginia & Matthew.
Christine R. Orchosky, Director, Health Actuary
In her role, Christine analyzes complex clinical data, turning key findings into strategic recommendations for specific clinical areas, optimizes the clinical use of existing and new sources of electronic clinical data related to population health management, and develops contracting and pricing strategies and leads negotiations with insurance companies, networks and payors.Christine is a graduate of The University of Akron, and has held finance, contracting and accounting positions for a number of Northeast Ohio healthcare industry organizations including Summa Health and Cuyahoga Falls General Hospital.
